Do I need an account to place an order?

No, all you need is an email address to place and track your order. To check out faster and access your wishlist and order history, we recommend creating a SIXONYX account.

I've forgotten my password, what should I do?

Follow the "Forgot your password" link on our Sign In page and enter your email address. You'll receive an email with instructions to reset your password.

How do I receive SIXONYX email updates?

Stay informed about new arrivals, trends and exclusive offers by entering your email address at the bottom of our homepage. You can manage your email preferences in your account settings.

How do I place an order?

Here's how:
- Browse by category using the top navigation menu, or use search to find a specific style
- Select your item and click ADD TO BAG
- Once you're ready, proceed to checkout
- Sign in to your account or continue as a guest
- Enter your delivery address and payment details. We'll confirm your order and keep you updated every step of the way.

Can I place an order over the phone or by message?

Yes, our customer care team is happy to assist. Reach out to us directly and we'll guide you through the process.

Can I cancel or make changes to my order?

You may be able to cancel or modify your order before it is dispatched. Please contact us as soon as possible. Note that you cannot add items to an existing order, but you're welcome to place a new one. For more details, visit our Orders & Deliveries page.