Standard delivery takes 3–7 business days depending on your location. Express delivery (1–2 business days) is available at checkout.

Yes, we ship worldwide. International delivery typically takes 7–14 business days. Shipping costs and customs fees may apply depending on your country.

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use it on the carrier's website to follow your parcel in real time.

Returns and refunds are accepted only in cases of manufacturing defects, material flaws, or if the item does not match its description.

Items cannot be returned or refunded due to change of mind, incorrect size, color, style, or personal preference.

For intimate items, including lingerie, swimwear, and hosiery, returns and exchanges are not accepted once the packaging has been opened, except in cases of confirmed manufacturing defects.

Customer must submit a claim within 30 calendar days from the date of receipt.

To initiate a return, please contact us at support@sixonyx.com with your order number. We will provide you with return instructions and a shipping label where applicable.

Once we receive and inspect your return, the refund will be processed within 5–7 business days back to your original payment method.

Each product page includes a detailed Size & Fit guide with measurements for every available size.

For the most accurate fit, we recommend contacting our managers via WhatsApp for a personalized size consultation. Based on your measurements and the style you’re interested in, we’ll help you choose the perfect size and ensure the best fit.

WhatsApp:+971 58 531 6719

Our designs are crafted to fit the body closely. If you are between sizes, we generally recommend sizing up. Specific fit notes are listed on each product page.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay.

Yes. All transactions are processed through Shopify's PCI-compliant payment system. We never store your card details.

Orders can be changed or cancelled within 1 hour of placement. After that, the order enters processing and can no longer be modified. Please contact us immediately at support@sixonyx.com.

We are sorry to hear that. Please email us at support@sixonyx.com with photos of the item and your order number. We will resolve the issue promptly.

Yes! We have a physical showroom located at: Citadel Tower, Business Bay, Office 602, Dubai.We are opendaily from 11:00 AM to 9:00 PM.

While walk-ins are welcome, we recommend contacting us in advance via WhatsApp to ensure the best experience and personalized assistance.

WhatsApp:+971 58 531 6719

You can also book a VIP Fitting, where you’ll enjoy a private styling session, try on your favorite pieces, receive personalized styling advice, and place your order in a comfortable, exclusive setting.

VIP Fitting is a personal styling session in our showroom. You will be able to try on pieces, receive styling advice, and order directly. It is a fully private and comfortable experience.