SIXONYX | To Buyers

TO
BUYERS

Always celebrate small wins. Even if you
failed at the beginning, it’s okay.

TO
BUYERS

Always celebrate small wins. Even if you
failed at the beginning, it’s okay.

EN

1. Select the section you are interested in and the product you like. You can also use the search function in the upper right corner of the screen.
Product information is provided for informational purposes only and does not limit the buyer’s legal right to receive goods that fully conform to the description.

2. Click on the product you are interested in. On the product card, you will see photos from different angles, as well as the name, description, price, color, available sizes, model parameters, and composition. Similar items will also be displayed at the bottom of the card.

3. Select a size and add the item to your cart. You can then continue shopping or proceed to checkout.

4. You can change the contents of your cart in the pop-up window after clicking the cart icon. Changing the contents of the cart does not affect the return policy or your consumer rights in case of defects.

5. Enter your contact details on the checkout page.
Your contact details are used solely for order processing in accordance with our Privacy Policy.

6. Select an available delivery and payment method for your order. Delivery costs may vary depending on the selected method, as described in the Pick Up and Delivery section.

7. Confirm your order and proceed to payment.
By confirming the order, the buyer agrees to the terms of sale and the Public Offer.

8. On the payment system page, enter your payment card details and complete the payment.

When making a payment, your card details (card number, expiry date, CVV, etc.) are transmitted through a secure channel and encrypted according to international security standards (PCI DSS).

We do not store your card information on our servers. Payments are processed exclusively through certified payment gateways.

All personal information provided during checkout (name, address, contact details) is used solely for order processing, delivery, and customer service communication.

We strictly comply with UAE data protection laws and do not share your information with third parties without your consent, except as required by law.

9. An e-mail confirming the order will be sent to the e-mail address specified when placing the order.

1. General Provisions
Refunds are not provided for reasons such as change of mind, size, color, style, or personal preference. Exchanges for such reasons may be granted solely at the discretion of the seller and only if the item has not been used, remains in its original packaging, and all tags are intact. If a replacement is not possible or the defect cannot be remedied, the customer is entitled to a refund.

2. Intimate Items
Intimate products, including lingerie, swimwear, and hosiery, are not eligible for return or exchange due to change of mind or once the packaging has been opened.
Exception: Manufacturing defects, material flaws, or items not matching their description — in such cases the customer has the right to request a replacement.

3. Defects and Warranty Cases
This policy does not deprive the customer of their legal rights under UAE law. In case of a manufacturing defect, flaw, or non-conformity with the description, the customer may request repair or replacement of the goods, or refund in case repair or replacement is not possible.

4. Notification Period for Defects
For items without an official seller’s/manufacturer’s warranty, defects discovered within 30 calendar days from the date of receipt entitle the customer to goods replacement.
For items covered by an official warranty, the warranty terms and periods stated in the warranty card and invoice apply.

5. Claim Submission Procedure
To submit a claim, the customer must:

Provide photos/videos of the defect;
Attach a copy of proof of purchase (invoice/delivery note);
Indicate the order number and contact details;
Send the request via WhatsApp, e-mail (support@sixonyx.com), or the online form on the website.

We confirm receipt of the complaint within 48 hours and conduct an initial review. The final decision and the procedure for return/repair/replacement will be communicated in writing.

6. Alternative Item / Repair
If required by law, a replacement item may be provided free of charge to the customer during the repair or replacement period. If repair is not possible, the customer has the right to a replacement or a refund.

7. Documents and Language
All documents and agreements are also provided in Arabic. The invoice includes the seller’s name, trade license number, warranty period (if any), and other information required under UAE law.

8. Return Log
The seller will not close a return case without completing all procedures and making a proper record in the official return log.

Public Offer for the Purchase of Goods through the SIXONYX Online Store

1. Subject of the Offer
This public offer is an official proposal of KONOVALOVA TEXTILE TRADING L.L.C, Trade License No. 1382565, registered address: UAE, Dubai, Citadel Tower 602, to provide customers with the opportunity to purchase women’s apparel, including lingerie, swimwear, and accessories, through the online store www.sixonyx.com.

2. Acceptance of the Offer
Acceptance (confirmation) of this offer is carried out by placing an order through the website and making full payment for the selected goods.

3. Price and Payment

All prices are stated in AED and include VAT, if applicable.
Payment is processed exclusively through certified payment systems compliant with PCI DSS standards.
Cardholder data is not stored on our server.

4. Delivery

International and local delivery is carried out in accordance with the section Pick Up and Delivery.
Delivery times are indicative and depend on the shipping company, customs clearance, and other external factors.
Responsibility for delivery passes to the courier service upon handover of the parcel. The seller is liable only in cases of proven negligence.

5. Returns and Exchanges

For details, please refer to the Returns and Exchanges Policy.
Intimate goods (lingerie, swimwear, hosiery) are not eligible for return or exchange for personal reasons, except in cases of manufacturing defect.
Defects or flaws must be reported within 30 calendar days of receipt.

6. Warranty

If the product is covered by a manufacturer’s warranty, the warranty terms and periods stated by the manufacturer apply.
Warranty covers only manufacturing defects.

7. Documentation and Seller Details
The customer receives a purchase document (invoice) containing:

Seller’s name;
Trade license number;
Registered address;
Product name;
Price;
Warranty period (if any).

8. Contact Information

E-mail: support@sixonyx.com
Phone: [insert number]

9. Confidentiality and Data Protection

Customer data is used solely for order processing, delivery, and communication.
Disclosure of data to third parties is permitted only as required by law.
Payment data is protected and not stored on the seller’s server.

10. Acceptance of the Offer
Placing an order and making payment is deemed acceptance of this Public Offer and full agreement with its terms and conditions.

SIXONYX Website Privacy Policy

Effective Date: September 25, 2025

1. General Provisions
This Privacy Policy governs the collection, storage, use, and protection of personal data of users of the website www.sixonyx.com (hereinafter – the “Website”).
By using the Website, you agree to the terms of this Privacy Policy.

2. Data Collected
We may collect the following information:

Full name, address, phone number, and e-mail;
Delivery and payment details;
Order history and interactions with the Website;
Technical data such as IP address, browser type, operating system, and cookies.

3. Purposes of Data Processing
Personal data is processed for:

Processing and delivering orders;
Communicating with customers regarding their orders;
Issuing invoices and maintaining accounting records;
Fraud prevention and security purposes;
Improving Website functionality and user experience;
Compliance with UAE legislation.

4. Data Protection

All personal data is stored on secure servers with modern encryption technology.
Access to data is restricted to authorized personnel only.
Payment data is processed exclusively through certified payment systems (PCI DSS) and is not stored on our server.

5. Disclosure to Third Parties
Personal data may be disclosed to:

Courier and postal services for delivery purposes;
Payment systems for payment processing;
Competent government authorities where required by law.
Disclosure to third parties is carried out solely for the above purposes and in compliance with applicable laws.

6. Data Retention
Personal data is retained for as long as necessary to process orders, fulfill warranty obligations, and comply with legal requirements.

7. User Rights
Users have the right to:

Access their personal data;
Request correction, blocking, or deletion of their data;
Withdraw consent to data processing (where this does not prevent the performance of an order).

8. Cookies and Analytics

The Website uses cookies to improve functionality and personalize the user experience.
Users may disable cookies in their browser settings, although this may limit Website functionality.

9. Contact Information
For inquiries regarding the processing of personal data, please contact us:

E-mail: sixonyx.manager@gmail.com
Phone: +971 58 531 6719
Address: UAE, Dubai, Citadel Tower 602